Lead UX Researcher

North America

IL – Chicago

Technology & Engineering

#: 40315-en_US



United States



Lead UX Researcher – 40315

Technology and Engineering – USA Chicago, Illinois 



As a Lead UX Researcher, you will reveal what our users need and experience from our products by conducting primary and secondary research, exploring the behaviors and motivation of our users and helping design experiences that reimagine how people and organizations thrive. You'll work with other user experience designers, developers, product managers, analytics partners, and other creatives to elevate and standardize Nielsen’s product experience.

As a Lead UX Researcher, you will:

  • Lead a team of UX Researchers to create an intuitive, cohesive and seamless user experience across the Nielsen Connect product portfolio.

  • Be able to demonstrate proficiency in a wide range of testing methods and methodologies.

  • Provide thought leadership to help assess opportunities and define the product roadmap through strong partnership with Product Management.

  • Implement end-to-end experiences that remove effort and friction for internal and external clients and drive desirable changes in user behavior.

  • Conduct analysis and present recommendations to address identified performance gaps against digital alternative solutions and services.

  • Grow and lead a team of researchers to strategize the UX requirements of client-facing digital assets.

  • Increase understanding and document jobs to be done for clients through research and voice of client feedback.


Fast forward…Here’s what happened because you joined our team:

  • You assembled and developed a team of passionate UX Researchers – a high quality and respected team known for delivering user experiences to our clients.

  • You reinforced quality and consistency across the organization by evangelising our design system.

  • You have highlighted the importance of UX research across the organization and are seen as a strategic partner for the business

  • You are a valued partner to technology leaders, product owners and interaction designers, product managers would not think of launching a product without you


Who we are looking for

A Lead UX Researcher who is eager and capable of transforming Nielsen’s UX Research space. This person will identify, develop, and own the UX Research strategy across our Nielsen Connect product portfolio. This person is responsible for socializing and evangelizing the UX practice – how it works and how we collaborate with our cross functional partners. This person is comfortable creating and presenting designs to peers, internal stakeholders, and clients, while clearly communicating design rationale and tradeoffs. In this role, the Lead UX Researcher will also have the opportunity to build a high-performing team of Researchers, while coaching and mentoring them along the way.


Qualifications & Requirements

  • 5+ years of experience in a UX research role

  • Experience developing and conducting a wide range of types of usability tests as part of a user-centered design process

  • In-depth understanding of UI design

  • Wide range of knowledge of qualitative and/or quantitative UX research methods, such as lab-based or remote moderated usability testing, unmoderated testing, user interviews, field research, and survey research

  • Working knowledge of statistics and experimental design

  • Excellent communication skills, including the ability to influence key stakeholders and interact with clients

  • Passion for using data to inform decisions and to advocate for our users

  • Expertise in Excel, statistical analytics software familiarity, survey software familiarity, Qualtrics, usability software familiarity (UserZoom, UserTesting.com, Validately, OptimalSort or equivalent)

  • Fluent in Adobe Creative Cloud, Sketch and Invision

  • Experience leading a team of UX / UI professionals



Every day, seven billion consumers spend billions buying products. We collect billions of data points in more than 100 countries on what consumers watch and buy to help our clients identify unmet needs, develop new products and deliver them in an engaging way.  Big data and predictive analytics is our passion and the heart of our business. Our success is the result of investing in our products, our people and the communities in which we live and work.

Nielsen is in the middle of a digital transformation.  We’re reimagining, retooling, and recrafting our customer's experience.  We need a world class UX leader who can develop and drive our UX strategy, in order to take us to the next level by building and leading a team of talented individuals and adding visual clarity, simplicity and excitement to our products.




We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected clas

Job Type: Regular 

Primary Location:  Chicago,Illinois 

Secondary Locations: , , , 

Travel:  No